Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Elevate or Trimark website?
No. This site is run by BrandedItems, Inc., an authorized Elevate distributor in Tustin, California. Elevate is an apparel brand of Trimark, part of PCNA (Polyconcept North America); we sell Elevate apparel decorated with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I order at net pricing or check a PCNA order here?
No. We sell to end customers such as companies, schools, teams and nonprofits. Distributors should contact PCNA directly at pcna.com for net pricing, samples, stock and the status of their own orders.
Can I buy a single jacket or a few pieces?
No. We only sell decorated apparel in quantity to businesses and organizations, and we do not sell single pieces or retail items. Each product page shows its decorated minimum as the first row of the price table.
I received an Elevate jacket as a gift. Can you replace it or tell me what it is?
We cannot replace or repair garments bought from other companies. To identify the style, use the style number on the sewn-in care label; the CA 19737 and RN 137770 numbers on the collar print identify the maker, not the item. Our find your item page shows where to look.
Sizing and pricing
Is the price the same for every size?
Yes. There is no size upcharge on Elevate apparel, so larger sizes cost the same as a small. Size ranges differ by style and are listed on each product page.
Can I combine men's and women's styles or different colors?
Yes. Men's and women's versions of a style, different colors and different sizes all count toward the same quantity break, so 50 men's plus 50 women's pieces are priced as 100.
What does the decorated price include?
Your logo embroidered in one location, up to 10,000 stitches and up to 15 thread colors. Larger designs, extra locations and other decoration methods are quoted separately, and setup is a one-time charge per decoration method.
How do I collect sizes from my team?
Use the size charts on this site, which follow the manufacturer's measurements for men's, women's and unisex fits. If you are unsure between two sizes, send us the style and measurements and we will help before the order goes into production.
Artwork and production
What file should I send for my logo?
A vector file (.ai, .eps, .svg or .pdf) is best. A high-resolution .png or .jpg is fine to start; we prepare the embroidery file and show you the result on a free digital proof.
Will I see a proof before production?
Yes. Every order gets a free digital proof showing the logo size, placement and thread or print colors. Nothing is produced until you approve it.
How long does an order take?
Production time depends on the style, quantity and decoration method, and stock is checked when we quote. Tell us your in-hands date on the quote request and we will confirm whether it can be met before you order.
Still have a question? Contact us or call 800-827-2630.